Frequently asked questions / Terms & Conditions

The Ins And Outs of How We Do Business

❓ What areas do you serve?

Clean Kind proudly serves Tucson, Arizona and surrounding areas.

❓ What’s included in a deep clean?

Our deep cleaning typically includes:

Baseboards
Doors & doorframes
Light fixtures (reachable)
Cobweb removal
Full kitchen & bathroom detail
Dusting all surfaces
Floors thoroughly vacuumed and mopped (Fridge and oven cleaning available as add-ons.)

❓ What type of cleaning services do you offer?

First-Time Deep Cleans
Recurring Maintenance Cleanings
Move-Out & Move-In Cleanings
Commercial & Office Cleaning

❓ Is the first cleaning always a deep clean?

Yes. All first-time cleanings are deep cleans by default. This allows us to reset your space to a high standard, making future cleanings easier and more effective.

❓ What’s included in a recurring maintenance cleaning?

Once we’ve done the deep clean, recurring cleanings focus on upkeep:

Bathrooms and kitchen wiped and sanitized
Surfaces dusted
Beds made
Floors vacuumed/mopped
Trash taken out (Additional areas by request.)

❓ What’s included in a move-out or move-in cleaning?

We clean your home top to bottom, including:

Inside cabinets and drawers
Inside fridge and oven
Baseboards and floors
All rooms thoroughly sanitized Great for landlords, tenants, and homeowners preparing to list or move in.

❓ Do you offer commercial cleaning?

Yes! We clean offices, clinics, retail spaces, and more. Services are tailored to your business hours and specific needs.

❓ Are your cleaning products natural?

Yes. We use eco-friendly, non-toxic products that are safe for people, pets, and the planet.

❓ Do you offer discounts?

We do!

Please refer to our "Community Discounts" page to learn more!

❓ How do I schedule a cleaning?

Just call or text us! We make scheduling easy and flexible. You can also book directly on our website or social media pages.

❓ Do I have to sign a contract?

No long-term contracts. You can book one-time or recurring cleanings without commitment. For recurring services, we do ask for a simple agreement so we can serve you consistently.

❓ Who does the cleaning?

We work with kind, experienced, and reliable independent cleaning professionals. They’re background-checked and trained in our high standards.

❓ Can I request a specific cleaner?

If you find someone you love, let us know — we’ll do our best to accommodate recurring pairings when possible.

❓ Will I need to provide any supplies?

Nope! We come fully equipped with eco-friendly supplies. If you have preferred products or tools, we’re happy to use them.

❓ What happens if I need to reschedule or cancel?

We understand life happens. Please give us at least 24 hours’ notice to avoid a cancellation fee.

❓ Why is your company called Clean Kind?

Because kindness is at the heart of everything we do — from how we treat your home to how we treat you. We clean with care, respect, and pride.

Clean Kind Client Service Agreement

This Service Agreement (“Agreement”) is entered into between Clean Kind (“Company”), a residential and commercial cleaning service located in Tucson, AZ, and the undersigned client (“Client”). By booking and using our services, Client agrees to the following terms:

1. Services Provided

Clean Kind will provide cleaning services as outlined during the booking process. These may include:

One-time deep cleans
Recurring maintenance cleans (weekly, biweekly, monthly)
Move-out or move-in cleans
Commercial property cleaning

Add-on services (e.g., inside fridge, oven, windows) must be requested in advance.

2. First-Time Cleanings

All first-time cleanings are considered deep cleans to ensure the highest standard of cleanliness and a strong foundation for recurring service. This applies even if the client has recently cleaned or had professional service.

3. Payments & Tips

All payments are due online prior to or at the time of service.
Accepted payment methods include Visa, Mastercard, American Express, and Discover.
Our cleaners are allowed to accept tips. 100% of all tips go directly to the cleaner.

4. Cancellations & Rescheduling

Please provide at least 24 hours' notice for cancellations or reschedules.
A fee of $40 may apply for late cancellations or missed appointments.
We understand emergencies happen, and we strive to be flexible within reason.

5. Access to Property

Client agrees to provide access to the home or business at the scheduled time. If cleaners are unable to enter the property, a lockout fee of $40 may be charged.

6. Satisfaction Guarantee

If you are not completely satisfied with your service, please notify us within 24 hours. We’ll make it right with a complimentary re-clean of the missed areas.

7. Valuables and Liability

Please secure valuables, breakables, and fragile items.
Clean Kind is insured, and we will address any damages directly caused by our cleaners, if reported within 24 hours.
We are not liable for pre-existing conditions, improper installations, or normal wear and tear.

8. Pets

We love animals! However, please inform us ahead of time if pets are present, and secure them as needed for the safety of our cleaners and your pets.

9. Right to Refuse Service

Clean Kind reserves the right to refuse or discontinue service if conditions are unsafe, unsanitary, or if there is harassment or mistreatment of our cleaners.

10. Agreement Changes

This agreement is subject to updates. Clients will be notified in writing of any material changes. Continued use of services constitutes agreement to updated terms.

By scheduling a cleaning, the Client agrees to these terms.